MX5 Parts Reviews

I ordered a part and it was never delivered.

I have called several times trying to fix the issue with no luck. I placed it on the 19th of July 2021 and never arrived, I have called them and they have told me to speak with the local delivery, I have done it, I have even contacted the main customs agency no luck, no one knows where the parcel is it has definitely been somehow lost since it has been way too long. MX5 parts would not give me a solution, in fact when I call they tell me to send an email to investigate, I send emails and they would just not reply, they basically offer no solution or support.

In the end, I had to order the piece again separately so I can fix the car.

I recently had some parts delivered to Ireland. I was fully aware that I would have to pay import duty and Irish VAT upon delivery. DHL, however, charged me an excessive amount of duty and VAT - as well as its usual €17.50 'administration charge - what a rip off! When I queried this overcharge with DHL, that advised me that it was MX5parts that had, by mistake, supplied them with a copy of somebody else's invoice for twice the amount. As it was MX5parts' fault, I asked Mark and Bryan for a small credit note to compensate me for the time I had wasted in sorting the matter out. I asked them 3 times, but on each occasion they refused point blank to compensate me as a gesture of good will despite the fact that I am a longstanding customer and have been purchasing goods from them for over 20 years - what a short sighted view for a company to take. They contended they were not getting involved even though it was their c**k up. I will certainly think long and hard before giving any future custom to this firm. In fact, since the UK split from Europe it is just not worth the bother dealing with UK firms for EU delivery.

A fantastic experience ordering from this site. My car has been out of action for two weeks following the engine cutting out at the side of the motorway. When I finally found out what parts were needed for a fix by the garage, MX5 parts seemed the cheapest supplier to get everything I needed, promising the fastest delivery too. I was skeptical that things would arrive the next day, but lo and behold, shipped by first class post and on my doorstep less than 24 hours after dispatch! Very impressed, and won't hesitate to order from here again.

I might also add that as somebody who doesn't know a lot about cars, the site is very easy to navigate, with a great search function that made it a breeze for even a car noob like myself to find the exact parts I needed.

ITALIANO
Ho effettuato un ordine il 21 aprile 2022 dall'Italia, spedito il 26 aprile 2022 e arrivato SOLAMENTE oggi 11 maggio 2022 con una bella sorpresa: tassa doganale da pagare! Oltre ai danni (si parlo al plurale), la beffa:
- NON SOLO il voucher da £50,00 = €58,64
- NON SOLO il voucher viene SPEDITO PER POSTA, dunque altre £2,40 che porta il totale a £52,40 = €61,45 per ricevere un VOUCHER CARTACEO che avrebbe benissimo potuto essere un codice riscattabile online (!!!!!!!!)
- NON SOLO il voucher ci mette 5-7 giorni ad arrivare in Italia (che nel mio caso sono stati 11 giorni lavorativi e ben 15 giorni in totale)
- MA bisogna ANCHE pagare ben €18,00 (!!!!!!!!!!) per ritirarlo, altrimenti il postino non lo consegna (nelle condizioni di consegna c'è scritto che il compratore si assume qualsiasi spesa di dogana, ma veramente €18 per un pezzo di carta? Rimango incredula).
Ora ditemi voi se questo è un rivenditore serio che offre servizi seri! Non comprerò MAI PIU' da loro.

ENGLISH:
I placed an order on April 21st, 2022 from Italy, shipped on April 26st, 2022 and received ONLY today May 11th, 2022 with a "nice" surprise: border tax to be paid! In addition to the damages (I speak in the plural), the mockery:
- NOT ONLY the voucher costs £50.00 = €58.64
- NOT ONLY the voucher is SENT BY MAIL, so another £2.40 in addiction that brings the total to £52.40 = €61.45 to receive a PAPER VOUCHER that could very well have been a code redeemable online (!!!!!!!!)
- NOT ONLY the voucher takes 5-7 days to arrive in Italy (which in my case were 11 working days and 15 days in total!!!!!)
- BUT you MUST ALSO pay €18.00 (!!!!!!!!) to collect it, otherwise the postman does not deliver it (in the delivery conditions it is written that the buyer assumes any customs expenses, but really €18 for a piece of paper? Unbelievable).
Now you tell me that this is a serious dealer that offers serious services! I will NEVER buy from them again.

Alot of products are out of stock which is unfortunate, but I had no issues with my order. Part arrived within 2 days.

I've been writing an email everyday since 16 of January. No response AT ALL. I still don't know where my order is. Worst parts company that I've ever bought anything from. DONT BUY.

Crap just plain hopeless.
Endless issues with out of stock items being listed as in stock and available.
Won’t be using again; go elsewhere if I were you.

Ordered an item which arrived in good time and as described
We had some coms via email about some matters and this has also been sorted to my satisfaction
I will be sure to use the company again
Thank You

I've just been dealing with this company for a few bits for my car, and I've got to say they are by far the best I've come across. Next day delivery [ via royal mail ] Quality products and customer service that is second to none. I did have a bit of a problem with one of the items but this was sorted out within hours.

I recently used their MX-5 Parts Garage for a service and MOT. I wanted to use an MX-5 specialist rather than an ordinary garage and I am pleased that I did as I had an excellent experience. They seemed very thorough and the car now runs much better plus they gave me useful advice on other issues with the car.

26/07/2021 - Horrific customer service and attitude. Have used these 'guys' multiple times before - and today saw a replacement roof on their website in an 'oddball colour'. Asked (Brian ?) who answered the phone if i could be sent a picture / link - so i would be able to see the exact shade - got a blunt, non-interested and rude 'NOPE': as the reply. And i was ready to pay and book in for fitting of the roof right away. Not only will i not have the roof. I will infact go out of the way to both avoid them myself; and tell others of my experiences in future.......

Excellent service and prices fast posting recommended for us MX5 ers...

Appalling attitude. Slow to dispatch. No warning on likely custom charges.
I refused the delivery with custom charges of nearly 35% of order value. Immediately phoning the company to ensure a full refund. This was confirmed. 6 weeks later no refund but a stream of unprofessional, rude emails. Strangely a partial refund 2 days later.
They deducted the outgoing postage, which equated to 2/3 of the custom charges.
Their response is "the matter is closed".
Don't use them. Appalling attitude. Dreadful customer service.

I have been a regular customer of mx5 parts for years but I am not impressed with way their standards have gone down hill lately. I have recently spent over £1000 with them on mods for my car, unfortunately one item I ordered was out of stock which I knew about when I ordered it so that's not a problem but because of that they put the whole order on hold, in the meantime another part on the same order suddenly went out of stock also, when I ordered it there was one reversing camera left in stock and now there is none and over a month later it is still out of stock. I can only assume that because my order was on hold for one part they decided it was OK to sell the camera to someone else even though I had already paid for it! The original o.o.s item arrived a week after ordering which is fair enough but now I am still waiting for the camera that was not out of stock when I ordered it on 30th April but now on 6th June I still don't have it. While waiting I ordered a alternator belt for another mx5 I have which arrived a few days later, when I tried to fit it it soon became evident that the belt was too small and could not possibly be fitted in the normal way. After many failed attempts (I have done this job many times before with no problems) I finally managed to get it on by removing the alternator and re fitting it with the belt in place but it was a real struggle making a twenty minute job take over two hours. Once fitted it didn't require any adjustment as it was already tight enough owing to its small size. I don't feel inclined to use mx5 parts again.

They will not assist when your parcel is stuck in customs, then they will fight having to refund the purchase when it's inevitably returned to them. This goes directly against not only EU trading standards, but also British.

My recent interactions with this company has completely destroyed all faith I had in their customer service. If they don't think that they have to respect trading standards, I would also assume that they refuse to honor warranties, etc. Don't order from here even if it's your last option, keeping whatever part is broken on your car will be a safer bet.